24/7 Emergency Website Diagnosis
Before you buy: You must be authorized to access the website and able to receive and respond promptly to any two-factor authentication (2FA) request while we are actively working. If timely access is not available, our ability to investigate may be limited.
One-time emergency website diagnosis: $499. Available 24/7 to new and existing clients, with no retainer required. If your website is down, something broke after a change, a form or checkout stopped working, or you see signs of suspicious activity, get a calm, experienced person to investigate the evidence and explain your options.
What the $499 includes
- Emergency intake and diagnostic review of one reported website incident.
- Investigation of the accessible evidence and likely cause.
- A clear written scope of recommended next actions, including known limits and any separate quote required.
- A direct explanation so you can decide what happens next.
This fee covers diagnosis and scope. Repairs, restoration, malware cleanup, extended implementation, hosting or platform charges, and other third-party costs are not included unless separately scoped and approved by you before work begins.
Every website has its own setup. We will do our best, tell you plainly what we can and cannot do, and recommend the safest next move. We cannot promise that every site can be restored, bypass access controls, or guarantee a fixed recovery time. Some incidents require your host, platform, or a specialist provider.